Application
This unit describes the skills and knowledge required to manage the creation and delivery of the products of an information and communications technology (ICT) project within small, medium or large organisations.
It applies to individuals who are required to manage teams and apply high-level project management, business and technical skills necessary to ensure that the project delivered is consistent with system requirements and agreed design.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Manage systems analysis and design | 1.1 Apply systems thinking to project design 1.2 Model ICT process and systems according to specifications 1.3 Re-engineer business processes 1.4 Control ICT systems development 1.5 Review ICT architecture 1.6 Manage the design and integration of the system |
2. Facilitate project-related workshops | 2.1 Apply facilitation techniques 2.2 Apply problem-solving techniques 2.3 Facilitate requirements gathering 2.4 Facilitate ICT design workshops |
3. Manage ICT project team performance | 3.1 Establish a project team performance framework 3.2 Measure team member performance 3.3 Manage the technical staff performance 3.4 Manage project team dissolution |
4. Manage the project delivery cycle | 4.1 Delegate project work to project team members 4.2 Review and report status of project 4.3 Assess progress and update plans 4.4 Assess the quality of deliverables and rectify where required 4.5 Control project issues and take corrective action 4.6 Update project control documents |
Evidence of Performance
Evidence of the ability to:
analyse and design the system
facilitate workshops for design development
manage the project team performance
manage the project delivery cycle.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
Evidence of Knowledge
To complete the unit requirements safely and effectively, the individual must:
outline the formal management methodology, including project management roles and responsibilities
identify the problem-solving tools and techniques
identify and describe information and communications technology (ICT) process models and their application
explain the key requirements of ICT design
outline the business processes applicable to the project.
Assessment Conditions
Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the ICT project management field of work and include access to:
industry software packages
an organisation's identified problem, opportunity or unfulfilled legislative need.
Assessors must satisfy NVR/AQTF assessor requirements.
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Reading | 1.5, 2.3, 2.4, 4.2-4.5 | Interprets and analyses models, diagrams and specifications for appropriate inclusion into the project requirements, plans and methodologies |
Writing | 1.2, 2.3, 3.1, 4.1-4.3, 4.6 | Uses technically specific language in developing design solutions for communication to project-team members and technical staff Articulates researched information and presents this in a clear, concise sequential and grammatically-correct manner, and in a writing style that is appropriate to the audience |
Oral Communication | 1.2, 1.6, 2.1, 2.3, 2.4, 3.1-3.4, 4.1-4.5 | Uses appropriate language and style when presenting complex ideas to all stakeholders to ensure that project requirements are understood Facilitates successful discussions by employing effective listening, questioning and summarising skills to ensure that the audience fully understands the proceedings |
Interact with others | 2.1-2.4, 3.1-3.4, 4.1 | Shares knowledge, experience, information and resources with others as an integral part of work relationships when facilitating design workshops Plays a lead role in situations requiring effective collaboration, demonstrating high-level influencing skills, focusing and shaping awareness, and engaging and motivating others |
Get the work done | All | Sequences and schedules complex activities, monitors implementation and manages relevant communication Uses systematic, analytical processes in complex, non-routine situations, setting goals, gathering relevant information, and identifying and evaluating options against agreed criteria May use formal analytical and lateral thinking techniques for identifying issues, generating and evaluating possible solutions |
Sectors
Project management